Client:
Services Provided:
Merchant Services
The Challenge:
Having been recommended to us, the Town Council was struggling with what they thought were higher than average processing fees & slow payouts.. Operating the busy Tourist information Centre & local facilities, they needed something reliable & someone local should the need arise to sort any issues. They were previously with 2 different providers for a long time (Lloyds Cardnet & Worldpay) that offered little to no local support, even less communication unless it was to inform them of a rate increase. Obviously, all councils are on strict budgets, so any savings made could be put use to other local projects as needed.
The East Anglian Business Solution:
We conducted a full independent market search to identify a payment solution that specifically suited their needs. We transitioned them to a short contract to ensure they were never "locked in." Our team provided a face-to-face terminal installation in Saffron Walden, ensuring the card payment terminal was integrated with their existing Epos system.
Achieved Goals
Measurable Results
%
Annual Savings
Total reduction in merchant service charges over 12 months.
%
Faster Settlement
Improvement in cash flow by moving from 5-day to next-day transfers.
Zero-Downtime Days
Days of uninterrupted trading thanks to integrated mobile-data failover systems.
EABS
The Outcome
Since partnering with EABS, SWTC has seen a significant improvement in their operational efficiency. By simplifying their payment structure the business owners can now focus on growth rather than back-office administration.
The security of knowing a local specialist is just a phone call away has provided the peace of mind that anonymous, distant helpdesks simply couldn't offer.
"Working with EABS has been a breath of fresh air for the Town Council. They cut through the jargon and found a solution that genuinely works for our Tourist Information Centre and local facilities. The transition to next-day settlements has vastly improved our cash flow, and the 50% annual saving ensures more of our budget remains available for local community projects. Having Carl visit us in person to manage the EPOS integration made the entire process seamless."
Lisa Courtney, Town Clerk
of saffronwalden.gov.uk
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