Services Provided:
Merchant Services & EPOS Card Terminal Integration
The Challenge:
Managing the bustling Saffron Walden Tourist Information Centre (TIC) alongside key town facilities requires a smooth, dependable payment setup. However, the TIC was hampered by above-average transaction charges, slow settlement times, and fragmented administrative oversight.
For years, the Tourist Information Centre operated across two separate corporate acquirers. This setup offered virtually no local support and almost non-existent communication, except for recurring notice of rate hikes.
Operating under strict public sector budget constraints, the TIC needed a reliable, transparent merchant services partner. Every pound saved on unnecessary processing fees was money that could be directly reinvested into vital Saffron Walden community projects. Crucially, they also required local, face-to-face assistance to ensure zero disruption to public services.
The East Anglian Business Solution:
East Anglian Business Solutions (EABS) carried out an independent, comprehensive market search tailored specifically to the Tourist Information Centre's operational requirements.
To eliminate long-term risk and prevent the TIC from being "locked in," EABS transitioned them to a flexible, short-term contract. The team then delivered a complete on-site installation in Saffron Walden, seamlessly integrating the new card payment terminals directly with the Tourist Information Centre’s existing EPOS till system. To guarantee complete operational reliability, mobile-data failover systems were configured to keep payments flowing even if local internet connections dipped.
Achieved Goals
Measurable Results
%
Annual Savings
Total reduction in merchant service charges over 12 months.
%
Faster Settlement
Improvement in cash flow by moving from 5-day to next-day transfers.
Zero-Downtime Days
Days of uninterrupted trading thanks to integrated mobile-data failover systems.
EABS
The Outcome
Since partnering with EABS, Saffron Walden Tourist Information Centre (TIC) has streamlined its payment infrastructure and eliminated unnecessary administrative overheads across its facilities.
The assurance of having a dedicated local specialist just a phone call away offers a level of responsiveness that distant, anonymous corporate helpdesks simply cannot match. By eliminating multi-day settlement delays, cash flow into TIC accounts remains fluid and predictable.
"Partnering with EABS has completely transformed our merchant services across the Saffron Walden Tourist Information Centre (TIC) and local town facilities. Carl and the team cut through the industry jargon, securing a modern payment setup that delivered an immediate 30% reduction in annual processing costs—direct savings that stay right here in Saffron Walden to support community initiatives. Moving us from a sluggish five-day payout lag to reliable next-day settlements has dramatically improved our operational cash flow. Having Carl provide hands-on, face-to-face support to integrate the terminals directly with our EPOS system made the entire transition effortless."
Mr Richard Corby, Manager, Saffron Walden Tourist Information Centre (TIC)
Let's Work Together
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